Welcome to RealBet, where safe accounts and protected funds come first. This page sets out our anti-money laundering and know your customer rules in plain words, so the reason behind every request stays clear. A quick read makes the checks around deposits and payouts easy to follow. None of it aims to catch you out; it is simply how a regulated UK site looks after its players.
Policy Purpose
We run these rules for one clear reason: to protect players and to keep criminals well away. Our UK Gambling Commission licence asks for proof of identity and proof of where your money comes from. The same steps shut out anyone under 18 and support players at risk of harm. The team handles personal data with care too, storing it securely and sharing it only when the law demands.
User Verification
We confirm a real person of legal age before the first payout. Most of the time the system matches your details against trusted databases within minutes. When that match falls short, a few documents settle it:
- A photo ID, such as a passport, driving licence or national ID card
- Proof of address from the last three months, like a utility bill or bank statement
- Proof of the payment method in use, where needed
Clear, full images move fastest, and our team usually reviews them within 24 to 48 hours. A blurry photo or a mismatched name are the common reasons for a hold-up. Paying out to the same method used for deposits keeps account verification tidy and the cash flowing. After a pass, full access stays open.
Financial Checks
As a UK operator, we also run light financial checks that flag players drifting towards trouble. These checks lean on public records and leave your credit score untouched. The table below sets out the two you might meet and what sets each one off.
| Check | When it starts | What it covers |
|---|---|---|
| Financial vulnerability check | Net deposits pass £150 over a rolling 30 days | Public records such as county court judgments |
| Source of funds | Larger or less usual play on the account | A recent bank statement or payslip on request |
You can decline a source of funds request, though play then stays limited until the picture clears. Almost every player sails through without lifting a finger. Here at RealBet Casino, each request stays in step with real play, and nothing more.
Risk Monitoring
Our checks do not stop once you clear verification. Quiet transaction monitoring tracks how money moves, which flags trouble early. A handful of patterns prompt a closer look:
- A dormant account that suddenly returns with large deposits
- Fast cycles of paying in and cashing straight back out
- Several different payment methods on one account
The team also screens names against sanctions lists and flags politically exposed people, as the rules expect. This ongoing customer due diligence runs alongside our responsible gambling tools, so player safety and fund safety move together. When something looks off, the money laundering reporting officer steps in and decides the next move. For most players at real bet, the process passes unseen during play.
Review Outcomes
A review tends to finish one of three ways:
- Approval, with full access carrying on
- A request to resend a document that did not arrive clearly
- An escalation to specialists for a deeper look
During a review, we may hold payouts on the account for a short spell. Your balance stays yours and returns the moment you clear the standard checks. Now and then the law blocks any detail about a review, and the team follows it closely. We keep your records on file for five years, as UK regulations expect, then clear them away. The Real Bet Casino team settles most queries in minutes, so support sits one message away whenever a check appears.